Meet the team at Serra Buick GMC Traverse City
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Ashley Harrison
Service Advisor
Department: Service
Rating: 4.9 / 5 (604 ratings, 462 reviews)
My journey in the automotive industry spans over a decade, during which I've cultivated a reputation for excellence both within Serra Traverse City and the industry at large. As a Service Advisor, I t...
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Susan Freshour
Customer Advocate
Department: Business Development Representatives (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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AJ Kortokrax
Service Advisor
Department: Service
Rating: 4.8 / 5 (568 ratings, 364 reviews)
As a Service Advisor in the automotive industry since 2010, I'm passionate about putting your automotive needs first. With a degree in Automotive Management from Ferris State University, I'm well-equi...
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Michelle Smith-ronk
Recruiter/Compliance
Department: Administration & Business Office
As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My charact...
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Heather Franklin
Buick & GMC Service Advisor
Department: Service
Born and raised in Detroit, I've spent the last 8 years as a Buick & GMC Service Advisor, and I really love what I do. Being a mom to my 2 kids shapes a lot of who I am. I’m down to earth, real, and I...
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Kayla Panek
Service Advisor
Department: Service
Rating: 4.9 / 5 (621 ratings, 447 reviews)
As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate ...
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Tim Berger
Buick/GMC Sales Manager
Department: Management Team
As the Team Lead for the past 15 years at Serra Traverse City, I've honed my abilities in collaboration and leadership. My journey began in the picturesque town of Gaylord, where I graduated from high...
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Felicia Whittaker
Customer Advocate
Department: Business Development Representatives (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Brent Hallet
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (118 ratings, 81 reviews)
As a Sales Consultant at Serra Traverse City since June 2018, I pride myself on my unwavering reputation and the countless referrals I receive. My passion lies in guiding customers toward the perfect ...
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Steven Puehler
Service Manager
Department: Management Team
As the Serra Buick & GMC Traverse City Service Manager here at Serra Traverse City, I bring 27 years of experience in the automotive parts world to join an already phenomenal staff of parts profession...
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Josh Lawson
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (159 ratings, 117 reviews)
As an approachable Sales Consultant at Serra Traverse City, I'm committed to providing an experience grounded in honesty and fairness. My 22 years of experience in the automotive industry have instill...
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Mark Blazok
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (157 ratings, 108 reviews)
Hello Traverse City!!! As a seasoned Sales Consultant with 15 years of experience, I'm honored to work at Serra Traverse City, formally Bill Marsh Automotive. I'm passionate about helping customers f...
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Jeff Baja
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (170 ratings, 130 reviews)
As a Sales Consultant at Serra Traverse City, I bring 18 years of experience. Driven by unwavering enthusiasm, I strive to deliver exceptional customer service with impeccable integrity and ethics. My...
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Larry Hoffman
Parts Manager
Department: Management Team
As a Parts Advisor at Serra Traverse City, I've been dedicated to assisting customers for the past 16 years. My passion for GM vehicles stems from my love for their engineering and performance. I enjo...
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Andrew Kolb
Parts Advisor
Department: Parts
Hi there! I'm a Parts Advisor at Serra Traverse City. I've been in the industry for 5 years, and I'm originally from Toledo, Ohio. I'm passionate about working with my coworkers, and I love helping pe...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Lydia Loveland
Customer Advocate
Department: Business Development Representatives (BDC)
I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a l...
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Nick Winchester
Parts Advisor
Department: Parts
Hi, I'm a Parts Consultant at Serra Traverse City. I've been in the role for three years, and I'm originally from South Haven, Michigan. In my free time, I enjoy wakeboarding. My amazing friends an...
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Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Connie Walter
Customer Advocate
Department: Business Development Representatives (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse...
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Michelle Rayner
Customer Advocate
Department: Business Development Representatives (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
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Alivia Foor
Buick & GMC Service Advisor
Department: Service
Greetings! I started with Serra Traverse City as a Business Development Representative, recently transferring to the Service Advisor team. I am thrilled to begin my professional journey with Serra Tr...