Meet the team at Serra Buick GMC Traverse City
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Austin Cleary
Business Manager
Department: Finance and Insurance
I love working with the great group of people here at the dealership, especially our amazing customers who are just like family. It feels good to come into work each day and help our guests with their...
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Lisa Feaster
Sales & Leasing Consultant
Department: Sales
I have spent the last six and a half years working as a Sales and Leasing Consultant in Traverse City. After building a strong foundation selling Kias, I am excited to transition into my new role with...
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Dan Korte
Fixed Operations Director
Department: Management Team
Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team...
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Andrew Kolb
Parts Advisor
Department: Parts
Hi there! I'm a Parts Advisor at Serra Traverse City. I've been in the industry for 5 years, and I'm originally from Toledo, Ohio. I'm passionate about working with my coworkers, and I love helping pe...
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Tim Berger
Buick & GMC Sales Manager
Department: Management Team
As the Team Lead for the past 15 years at Serra Traverse City, I've honed my abilities in collaboration and leadership. My journey began in the picturesque town of Gaylord, where I graduated from high...
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Ashley Harrison
Service Advisor
Department: Service
Rating: 4.9 / 5 (639 ratings, 491 reviews)
My journey in the automotive industry spans over a decade, during which I've cultivated a reputation for excellence both within Serra Traverse City and the industry at large. As a Service Advisor, I t...
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David Murphy
Buick & GMC Sales Manager
Department: Management Team
As a seasoned sales professional with nearly two decades of experience in a range of industries, I am excited to be a part of the team here at Serra Traverse City. My goal as a Price Point Sales Consu...
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AJ Kortokrax
Service Advisor
Department: Service
Rating: 4.8 / 5 (683 ratings, 447 reviews)
As a Service Advisor in the automotive industry since 2010, I'm passionate about putting your automotive needs first. With a degree in Automotive Management from Ferris State University, I'm well-equi...
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Nick Winchester
Parts Advisor
Department: Parts
Hi, I'm a Parts Consultant at Serra Traverse City. I've been in the role for three years, and I'm originally from South Haven, Michigan. In my free time, I enjoy wakeboarding. My amazing friends an...
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Brent Hallet
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (137 ratings, 97 reviews)
As a Sales Consultant at Serra Traverse City since June 2018, I pride myself on my unwavering reputation and the countless referrals I receive. My passion lies in guiding customers toward the perfect ...
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Karen Hartill
Customer Advocate
Department: Guest Service Team (BDC)
I’m a Customer Advocate, and my main focus is making sure our customers have a good experience. I enjoy helping people and problem-solving. I'm organized and I like to follow through on things. I work...
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Lauren Piedmonte
Customer Advocate
Department: Guest Service Team (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Steven Puehler
Buick & GMC Service Manager
Department: Management Team
As the Serra Buick & GMC Traverse City Service Manager here at Serra Traverse City, I bring 27 years of experience in the automotive parts world to join an already phenomenal staff of parts profession...
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Josh Lawson
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (183 ratings, 137 reviews)
As an approachable Sales Consultant at Serra Traverse City, I'm committed to providing an experience grounded in honesty and fairness. My 22 years of experience in the automotive industry have instill...
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Heather Franklin
Buick & GMC Service Advisor
Department: Service
Born and raised in Detroit, I've spent the last 8 years as a Buick & GMC Service Advisor, and I really love what I do. Being a mom to my 2 kids shapes a lot of who I am. I’m down to earth, real, and I...
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Mark Blazok
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (184 ratings, 130 reviews)
Hello Traverse City!!! As a seasoned Sales Consultant with 15 years of experience, I'm honored to work at Serra Traverse City, formally Bill Marsh Automotive. I'm passionate about helping customers f...
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Kayla Panek
Service Advisor
Department: Service
Rating: 4.9 / 5 (736 ratings, 534 reviews)
As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate ...
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Felicia Whittaker
Customer Advocate
Department: Guest Service Team (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Larry Hoffman
Buick & GMC Parts Manager
Department: Management Team
As a Parts Advisor at Serra Traverse City, I've been dedicated to assisting customers for the past 16 years. My passion for GM vehicles stems from my love for their engineering and performance. I enjo...
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Alivia Foor
Buick & GMC Service Advisor
Department: Service
Greetings! I started with Serra Traverse City as a Business Development Representative, recently transferring to the Service Advisor team. I am thrilled to begin my professional journey with Serra Tr...
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Susan Freshour
Customer Advocate
Department: Guest Service Team (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Michelle Rayner
Toyota Owner Loyalty
Department: Guest Service Team (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...