About Mark
Hello Traverse City!!! As a seasoned Sales Consultant with 15 years of experience, I'm honored to work at Serra Traverse City, formally Bill Marsh Automotive. I'm passionate about helping customers find their dream cars. From the initial search to that unforgettable moment when they sit down in their new ride, I strive to make every experience exceptional. Married to my beloved Jessica for 21 years, I'm a proud father of two hockey- and soccer-playing boys, ages 11 and 14. A Michigan State University alum, I'm an avid hockey fan (Go Red Wings!). Beyond the showroom, I enjoy staying active with hockey (playing and coaching), golf, tennis, and pickleball. But my true passion lies in connecting with people, taking care of my customers, and building lasting relationships with them and their loved ones. I believe that each interaction is an opportunity to make a difference, and I'm committed to going the extra mile for every client.
Customer rating
5.0 / 5 based on 197 ratings (142 written reviews)
Recent reviews
Mark is great! Very helpful and patiently answers my questions.
— Denise K. ,
Mark was accommodating to our crazy schedules in getting our purchase completed. He listened to our needs and geared us into a direction we hadn’t considered previously. We are very happy with our choice. We will definitely use him again for future purchases!
— Victoria T. ,
Mark was polite , helpful and answered all of my questions and went out of his way to explain things that I was unsure about. I am pleased to have had him for my sales person and would refer him to friends or relatives if they are interested in the purchase of a new vehicle.
— Marlene A. ,
Great guy who knows cars and how to listen to the customer.
— Jason K. ,
Worked with Mark for several years and vehicles. Always follows through is honest and straightforward.
— Kenneth S. ,
It was spectacular!!
— Lavern P. ,
Mark was great, I highly recommend him for anyone looking to buy.
— Mark G. ,
Our experience with Mark was amazing! We have now bought 2 vehicles from him because we love him so much. He is very knowledgeable, friendly and fun to joke around with. He's not your "typical" sales guy sitting around waiting to stalk his prey and make as much money off you as possible. Mark actually looked at what’s the lowest price and how many rebates/discounts do we qualify for. He's not in this job for his pocket, he actually loves to help people! He was able to convert me from being a subaru lover to being a GMC lover and I couldn't be happier with my decision! Thank you, Mark! You literally are the best! You will be our guy for the rest of time!
— Megan F. ,
Mark did an outstanding job arranging for our lease of a 2026 Acadia. Mark has also expertly supported us in our purchase and leasing vehicles for several years. He is our go to person at Sera.
— Edward R. ,
Outstanding Ccustomer service, very knowledgeable and friendly. It was a joy to work with Mark! He made leasing a new car, efficient and enjoyable! His follow-through was excellent!
— Maureen D. ,
Specialties
- SIERRA 1500
- TERRAIN
- ENCORE GX
- ACADIA
- YUKON