# Serra Buick GMC Traverse City - Detailed Adviser Profiles > Organization: Serra Buick GMC Traverse City > Team Site: https://serrabuickgmctraversecity.adviserly.com > Dealership Homepage: https://www.serrabuickgmctraversecity.com/ Companion to [llms.txt](https://serrabuickgmctraversecity.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Brent Hallet - Profile: [https://serrabuickgmctraversecity.adviserly.com/brent-hallet/reviews](https://serrabuickgmctraversecity.adviserly.com/brent-hallet/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 5.0 stars (118 ratings, 81 reviews) - Lifetime vehicles sold: 334 - Recent vehicles sold: 9 - Sales specialties: ACADIA, CANYON, ENVISION, SIERRA 1500, TERRAIN - Call: 231-932-6234 As a Sales Consultant at Serra Traverse City since June 2018, I pride myself on my unwavering reputation and the countless referrals I receive. My passion lies in guiding customers toward the perfect vehicle for their family and budget. My character traits shine through in every interaction. I wholeheartedly embrace the "Golden Rule" of sales, treating customers the way I would want to be treated. I provide comprehensive support throughout the sales journey, educating and empowering clients every step of the way. My goal is to make the experience enjoyable, relaxed, and informative. Outside of work, I'm an avid soccer and basketball enthusiast, always ready to engage in sports discussions. My curiosity extends to travel, and I relish hearing about people's adventures and favorite destinations. Recent reviews: - 2026-03-06 | 5.0/5 | Duane M. — Brent provided excellent service and assistance to me in the purchase of my Yukon. I deliberately waited to reply to this survey to get through the 4 seasons with my new car. This was a major decision and outlay of funds and I didn't want to provide impulsive feedback. The purchase, back in May, went smoothly, without surprises. In the following months Brent responded to my questions (phone calls and dealership visits) with the same helpful enthusiasm as when I bought my Yukon. Ultimately, the proof of experience with Brent is in how happy I am with my Yukon. Thank you Serra GMC and most importantly thank you Brent! - 2026-05-01 | 5.0/5 | Lena A. — Brent was great at helping me select the perfect vehicle that would not only meet the needs of my lifestyle but also ensured I would have adequate comfort in my vehicle. I have had my GMC now for a couple of months and I still am so happy! Thank you, Brent! - 2026-03-21 | 5.0/5 | Cynthia M. — Brent made the process of trading and buying a new car very smooth and uncomplicated. He made himself available for any questions. Brent made sure all the paper work was done without delays. He was kind, thoughtful and easy to work with. ### Jeff Baja - Profile: [https://serrabuickgmctraversecity.adviserly.com/jeff-baja/reviews](https://serrabuickgmctraversecity.adviserly.com/jeff-baja/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 5.0 stars (170 ratings, 130 reviews) - Lifetime vehicles sold: 399 - Recent vehicles sold: 15 - Sales specialties: ACADIA, ENCORE GX, ENVISION, SIERRA 1500, TERRAIN - Call: 231-929-8834 As a Sales Consultant at Serra Traverse City, I bring 18 years of experience. Driven by unwavering enthusiasm, I strive to deliver exceptional customer service with impeccable integrity and ethics. My top priority is fulfilling every promise I make. I'm blessed to have the support of my wife Lori who is my high school sweetheart, our 4 amazing children and our incredible Serra team. Together, we create a lighthearted and unforgettable experience. I'm proud to have earned the Certified Buick GMC Technology Specialist designation and the prestigious 12-Year Standard for Excellence GM Top Performer award. Beyond my professional accomplishments, I'm passionate about helping people achieve their automotive dreams and overcome any obstacles they may face. I relish the opportunity to engage in conversations about family, sports, music, and travel. I love connecting with others. In my free time, I embrace the great outdoors through hiking, camping, and coastal adventures. My dedication extends beyond the workplace, as I actively seek ways to make a positive impact in my community. Recent reviews: - 2026-03-01 | 5.0/5 | Neal B. — Jeff provided me with excellent services. This is my second GMC Canyon he has able to negotiate perfect terms. I will be back in the future. I always tell my family and friends about Jeff. Thanks again for services. I will see you on my next maintenance visit. Thanks , Neal Bond - 2026-03-01 | 5.0/5 | Jeffrey L. — My experience was great. I appreciated Jeff reaching out and letting me know about this truck. It really suits me better than my previous one. Jeff was friendly as usual and ushered me through the process. My overall experience was positive. - 2026-04-13 | 5.0/5 | Jeffrey H. — I worked with Jeff since 3014 for my first acradia. Since that year he has help me with three more acradia's He listens to your questions and make sure you understand the right answer. He great person and make people comfortable. ### Josh Lawson - Profile: [https://serrabuickgmctraversecity.adviserly.com/josh-lawson/reviews](https://serrabuickgmctraversecity.adviserly.com/josh-lawson/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 5.0 stars (159 ratings, 117 reviews) - Lifetime vehicles sold: 366 - Recent vehicles sold: 16 - Sales specialties: ENCORE GX, SIERRA 1500, SIERRA 2500HD, TERRAIN, YUKON - Call: 231-929-8915 As an approachable Sales Consultant at Serra Traverse City, I'm committed to providing an experience grounded in honesty and fairness. My 22 years of experience in the automotive industry have instilled in me a deep appreciation for the relationships I've built with my customers. Beyond my unwavering integrity, I strive to make every purchase as seamless as possible. My focus is on listening attentively to your needs and matching you with the perfect vehicle that exceeds your expectations. I firmly believe that transparency and a collaborative approach lead to the most satisfying outcomes. Outside of work, my family is my greatest passion. I enjoy engaging with my kids. Sports, particularly football and baseball, ignite my enthusiasm. As a GM Certified salesperson, I possess extensive knowledge and a desire to share it with you. My dedication to providing exceptional service extends beyond the dealership walls. Whether you're looking for your next vehicle or simply want to chat about our shared interests, I'm here to make your experience both memorable and rewarding. Recent reviews: - 2026-04-30 | 5.0/5 | Michele G. — Josh is amazing. Kept me up to date every step of the way. Explained everything and what step was next. Went in on Saturday and truck I wanted was sold. Called me Monday morning first thing and had another one ( same thing) that morning. - 2026-04-26 | 5.0/5 | Mackenzie B. — Josh was wonderful to work with from start to finish. Very communicative, efficient, and accommodating! - 2026-04-19 | 5.0/5 | Ronald O. — Excellent. Josh was very professional and always had the answers to my questions. ### Mark Blazok - Profile: [https://serrabuickgmctraversecity.adviserly.com/mark-blazok/reviews](https://serrabuickgmctraversecity.adviserly.com/mark-blazok/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 5.0 stars (157 ratings, 108 reviews) - Lifetime vehicles sold: 370 - Recent vehicles sold: 11 - Sales specialties: ACADIA, ENCORE GX, SIERRA 1500, TERRAIN, YUKON - Call: 231-932-6222 Hello Traverse City!!! As a seasoned Sales Consultant with 15 years of experience, I'm honored to work at Serra Traverse City, formally Bill Marsh Automotive. I'm passionate about helping customers find their dream cars. From the initial search to that unforgettable moment when they sit down in their new ride, I strive to make every experience exceptional. Married to my beloved Jessica for 21 years, I'm a proud father of two hockey- and soccer-playing boys, ages 11 and 14. A Michigan State University alum, I'm an avid hockey fan (Go Red Wings!). Beyond the showroom, I enjoy staying active with hockey (playing and coaching), golf, tennis, and pickleball. But my true passion lies in connecting with people, taking care of my customers, and building lasting relationships with them and their loved ones. I believe that each interaction is an opportunity to make a difference, and I'm committed to going the extra mile for every client. Recent reviews: - 2026-03-17 | 5.0/5 | Jane P. — Mark made securing my new lease a breeze. He is very knowledgeable and found me a vehicle that had the features I wanted. He spent time making sure I was familiar with my new vehicle and invited me to call or stop by the dealership if I had any questions at any time. - 2026-03-05 | 5.0/5 | Toni W. — I would recommend you to any one of my family and friends , easy to talk , listen carefully on what you want, can get ahold of you when I had questions. I had the best experience and I will be coming back to you in the future if and when I need a new car or truck. - 2026-02-27 | 5.0/5 | Constance W. — Mark is always so nice to work with. He explains everything thoroughly & is always available to answer any questions I have. I always appreciate the humor and care he gives to me and his willingness to take care of my concerns. Connie Wood ### AJ Kortokrax - Profile: [https://serrabuickgmctraversecity.adviserly.com/aj-kortokrax/reviews](https://serrabuickgmctraversecity.adviserly.com/aj-kortokrax/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (568 ratings, 364 reviews) - Lifetime vehicles serviced: 3334 - Recent vehicles serviced: 136 - Call: 231-929-8838 As a Service Advisor in the automotive industry since 2010, I'm passionate about putting your automotive needs first. With a degree in Automotive Management from Ferris State University, I'm well-equipped to guide you through every step of your service journey. Outside of the dealership, family is my everything. As a devoted husband to my wife Heather and father of two amazing girls, I cherish spending time outdoors hiking, camping, and engaging in countless activities with them. Exceptional customer care is what I strive for. I go above and beyond to ensure that your vehicle is properly cared for and that you're kept fully informed throughout the process. My open and honest communication style fosters trust and confidence, so you can rest assured that your automotive needs are in capable hands. Whether it's your first time to the dealership or you have been working with us for years, I'm here to provide you with the peace of mind and convenience you deserve. Recent reviews: - 2026-04-11 | 5.0/5 | Theresa H. — I was pleasantly surprised with the service I received. A J was to the point with what would be happening with my oil change and immediately showed me to the client lounge area. When change was complete, he came to tell me my car was ready. He helped me apply my GM Rewards points to pay for the service. He suggested I make a separate visit when getting my snow tires switched to address my concern about possible need for wheel alignment. I was pleased to see that service measured up to what I had always received when the business was owned by Marsh family. - 2026-04-30 | 5.0/5 | Steven S. — My experience was excellent . I literally drove into the service area, there Iwas greeted with a smile by a person who just asked for my keys and made sure I knew where the waiting room was. When my service was done, it was a smooth exit. All so easy. - 2026-04-18 | 5.0/5 | Laura R. — AJ was awesome! Kept me informed throughout the service time. Very friendly and helpful. ### Alivia Foor - Profile: [https://serrabuickgmctraversecity.adviserly.com/alivia-foor/reviews](https://serrabuickgmctraversecity.adviserly.com/alivia-foor/reviews) - Department: Service (Service) - Title: Buick & GMC Service Advisor Greetings! I started with Serra Traverse City as a Business Development Representative, recently transferring to the Service Advisor team. I am thrilled to begin my professional journey with Serra Traverse City. Originally, I came from Manton, but I relocated to Traverse City in the summer of 2024, and it has been a rewarding experience thus far. I am dedicated to delivering exceptional service by striving to meet the needs of every customer. Building meaningful connections and ensuring every experience at Serra Traverse City is outstanding are my top priorities. Beyond the office, I enjoy playing musical instruments, spending quality time with my 16-year-old cat Mushu, cooking yummy food, and working on Mini Coopers! ### Ashley Harrison - Profile: [https://serrabuickgmctraversecity.adviserly.com/ashley-harrison/reviews](https://serrabuickgmctraversecity.adviserly.com/ashley-harrison/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (604 ratings, 462 reviews) - Lifetime vehicles serviced: 2941 - Recent vehicles serviced: 193 - Call: (231) 660-8387 My journey in the automotive industry spans over a decade, during which I've cultivated a reputation for excellence both within Serra Traverse City and the industry at large. As a Service Advisor, I take great pride in fostering lasting relationships with my clients and fellow colleagues. Growing up in Kalkaska, Michigan, I have a strong connection to this region. My passion for helping others extends beyond my professional life, and I actively seek opportunities to make a positive impact in our community. I am a highly adaptable and approachable individual who enjoys working with diverse personalities. My genuine enthusiasm for assisting customers shines through in my interactions. Positive feedback from both clients and coworkers has consistently reinforced my commitment to providing exceptional service. In addition to my professional accomplishments, I am proud of the personal connections I have forged over the years. My clients trust me with their vehicles and rely on my expertise, which brings me immense satisfaction. Outside of work, I enjoy a variety of activities including golf, disc golf, and dancing. I am also a big fan of discussing current events, sharing stories about our children, and connecting with people from all walks of life. Recent reviews: - 2026-04-30 | 5.0/5 | James H. — I work with Ashley a lot as we have a number of vehicles that require mostly routine maintenance. She is truly outstanding. - 2026-04-28 | 5.0/5 | Tony R. — Always professional and highly communicative. It’s a pleasure to do business with Ashley. - 2026-04-28 | 5.0/5 | Michael M. — Ashley is always great - communicative, helpful and an advocate for the customer ### Kayla Panek - Profile: [https://serrabuickgmctraversecity.adviserly.com/kayla-smith/reviews](https://serrabuickgmctraversecity.adviserly.com/kayla-smith/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (621 ratings, 447 reviews) - Lifetime vehicles serviced: 3545 - Recent vehicles serviced: 171 - Call: 231-929-8850 As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate with clients, providing clear explanations and addressing their concerns with empathy and professionalism. My passion for helping others and my strong work ethic have earned me a reputation for excellence. I am a lifelong resident of Michigan, and I take pride in my community and the relationships I have built with our clients. In addition to my experience, I hold a degree from Baker College. My analytical skills and problem-solving abilities enable me to quickly identify and resolve issues, ensuring our customers have a seamless experience. Outside of work, I enjoy spending time with my spouse, exploring the outdoors, and immersing myself in the world of books. Reading has always been a passion of mine, and I appreciate the escape and knowledge it provides. Recent reviews: - 2026-05-01 | 5.0/5 | Jason K. — Kayla kept us informed throughout the process, as this took several days the updates where very much appreciated. She also took the initiative to have a loaner car ready for my wife upon her arrival back in town if needed. the loaner wasn't needed but Kayla's readiness was a 10. Our experience with Serra and Kayla in particular was great and we will be back. - 2026-04-28 | 5.0/5 | John K. — She is capable, knowledgable, experienced and professional. Friendly and always willing to answer related technical questions. You are lucky to have her. - 2026-04-28 | 5.0/5 | Michelle C. — Courteous and efficient. Kayla always keeps us informed on the progress and always answers our questions. She certainly goes above and beyond. ### Andrew Kolb - Profile: [https://serrabuickgmctraversecity.adviserly.com/andrew-kolb](https://serrabuickgmctraversecity.adviserly.com/andrew-kolb) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-929-8846 Hi there! I'm a Parts Advisor at Serra Traverse City. I've been in the industry for 5 years, and I'm originally from Toledo, Ohio. I'm passionate about working with my coworkers, and I love helping people find the parts they need. I'm easy to get along with, and I enjoy playing golf, going camping, and being on the water. ### Connie Walter - Profile: [https://serrabuickgmctraversecity.adviserly.com/connie-walter](https://serrabuickgmctraversecity.adviserly.com/connie-walter) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8895 Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse City, a graduate of Traverse City Senior High School, and I'm comfortable working with computers and various software programs. My background includes receiving Employee of the Year at a previous local company. I'm passionate about helping customers and creating a welcoming environment for everyone. Outside of work, I enjoy spending time with my four daughters and their families, camping, and exploring places like Paris, Las Vegas, Hawaii, and Disney World. I’m also happy to help my co-workers in any way I can. I'm a friendly and approachable person who loves to chat, particularly about my family, and in my free time I enjoy riding my bike, crafts, and shopping. ### Evelyn Brown - Profile: [https://serrabuickgmctraversecity.adviserly.com/evelyn-brown](https://serrabuickgmctraversecity.adviserly.com/evelyn-brown) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: 231-486-8940 ### Felicia Whittaker - Profile: [https://serrabuickgmctraversecity.adviserly.com/felicia-whittaker](https://serrabuickgmctraversecity.adviserly.com/felicia-whittaker) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 252-3341 I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to get the job done right. My clients can rely on me to be accurate, informative, and friendly. I like to have a great time and always keep a smile on my face. When it comes to life outside of the dealership, I love to spend time with my two boys, Zayland and Leighton. They are my world. Volleyball and basketball are my favorite sports. I also enjoy hiking and being in the great outdoors with my family. When you are ready for an easy-going and delightful experience, please reach out to me! ### Heather Franklin - Profile: [https://serrabuickgmctraversecity.adviserly.com/heather-franklin](https://serrabuickgmctraversecity.adviserly.com/heather-franklin) - Department: Plus (Service) - Title: Buick & GMC Service Advisor - Lifetime vehicles serviced: 7084 - Recent vehicles serviced: 244 - Call: 231-929-8828 Born and raised in Detroit, I've spent the last 8 years as a Buick & GMC Service Advisor, and I really love what I do. Being a mom to my 2 kids shapes a lot of who I am. I’m down to earth, real, and I genuinely enjoy helping people – which makes this job a great fit. I'm passionate about making sure people get the best service possible. I thrive under pressure, and I'm always looking for ways to make things run smoothly. You can find me at Serra Traverse City, and when I'm not here, I’m with my kids exploring fun places! ### Jeremy Wood - Profile: [https://serrabuickgmctraversecity.adviserly.com/jeremy-wood](https://serrabuickgmctraversecity.adviserly.com/jeremy-wood) - Department: Plus (Management Team) - Title: Business Development & Technology Manager - Joined: 2016-10-01 - Lifetime vehicles sold: 6 - Recent vehicles sold: 5 - Sales specialties: FUSION HYBRID, GRAND CARAVAN, MAXIMA, OUTBACK, TERRAIN - Call: (231) 252-3340 As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digital transformation, leveraging technology to create innovative solutions that empower both businesses and individuals. With 22 years of experience, including the last 9 years at Serra Traverse City, I have developed a profound understanding of IT infrastructure, cloud computing, and data analytics. My technical expertise, coupled with a meticulous attention to detail and the ability to translate complex concepts into actionable strategies, has consistently resulted in exceeding expectations. I have earned several professional certifications, including Microsoft Certified Professional (MCP), CompTIA Network Security Professional (CNSP), and ITIL Digital and IT Strategy. I am dedicated to continuous professional development, ensuring I remain current with the latest industry trends and advancements. Beyond my professional life, I enjoy spending time at Lakeside Equestrian, where we have two quarter horses, Cooper and Wyatt, and participate in and attend rodeos throughout Michigan. I have three children: Austin, Haley, and Bristol. I maintain a keen interest in STEM fields and dedicate significant time to exploring philosophy, theology, ancient history, and quantum technology. ### Larry Hoffman - Profile: [https://serrabuickgmctraversecity.adviserly.com/larry-hoffman](https://serrabuickgmctraversecity.adviserly.com/larry-hoffman) - Department: Plus (Management Team) - Title: Parts Manager - Call: 231-929-8825 As a Parts Advisor at Serra Traverse City, I've been dedicated to assisting customers for the past 16 years. My passion for GM vehicles stems from my love for their engineering and performance. I enjoy helping customers find the right parts for their vehicles, ensuring that they can safely and efficiently get back on the road. Throughout my career, I've consistently maintained our extensive inventories, ensuring that we have the parts our customers need when they need them. My goal is to provide the most informative and helpful experience possible. I am always available to answer questions and provide guidance on selecting the appropriate parts. Outside of work, I enjoy spending time outdoors fishing, kayaking, and building hobby-grade RC cars. These activities allow me to relax and unwind while pursuing my passions. I am grateful to work in an environment that values both my technical skills and my desire to provide exceptional customer service. ### Lauren Piedmonte - Profile: [https://serrabuickgmctraversecity.adviserly.com/lauren-piedmonte](https://serrabuickgmctraversecity.adviserly.com/lauren-piedmonte) - Department: Plus - Title: Customer Advocate - Lifetime vehicles sold: 7 - Recent vehicles sold: 4 - Sales specialties: ACCORD SEDAN, GRAND CHEROKEE, OUTBACK, SL, TUNDRA - Call: (231) 929-8885 Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State University with my degree in Education and Mathematics, which helps me bring an analytical approach to my work. Outside of the office, you can find me paddle boarding, watching endless rounds of softball, soaking up the sun, and enjoying the beauty of Sleeping Bear Dunes. I'm a dedicated professional, and I also cherish my time with my husband and two daughters, who are pretty awesome. ### Lydia Loveland - Profile: [https://serrabuickgmctraversecity.adviserly.com/lydia-loveland](https://serrabuickgmctraversecity.adviserly.com/lydia-loveland) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8877 I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a loving and safe home. I graduated from Traverse City Central High School and also spent some time in Florida. I love reading, playing my Nintendo Switch, and hanging out with my cats. I'm a naturally caring person and I really enjoy making cozy blankets. ### Michelle Antcliff - Profile: [https://serrabuickgmctraversecity.adviserly.com/michelle-antcliff](https://serrabuickgmctraversecity.adviserly.com/michelle-antcliff) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Lifetime vehicles serviced: 1 - Call: (231) 486-8900 ### Michelle Rayner - Profile: [https://serrabuickgmctraversecity.adviserly.com/michelle-rayner](https://serrabuickgmctraversecity.adviserly.com/michelle-rayner) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-8988 Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our Serra family in July 2020. My family comes from the automotive industry. My father worked at the Ford Motor Company Dearborn Plant for twenty-five years years and my uncle, my dad's brother, worked for GM for thirty-four years. I’ve been fortunate to have traveled to many exciting places, including Cozumel, Rosarito and Tijuana Mexico, the Grand Cayman Islands, Ocho Rios Jamaica and Florida Keys. I definitely recommend that you experience the Caribbean life if you haven’t already; it’s amazing! When I’m not working or traveling I do what I can to help others and volunteer. My favorite sports teams are the Los Angeles Lakers and the LA Dodgers. My most enjoyable pastimes include skydiving in the desert, white-water rafting (american river), snorkeling, swimming, kayaking and anything to do with water. I love to help people and I’m great at listening. I really enjoy talking to the older generation as you can learn so much from them. ### Michelle Smith-ronk - Profile: [https://serrabuickgmctraversecity.adviserly.com/michelle-smith-ronk](https://serrabuickgmctraversecity.adviserly.com/michelle-smith-ronk) - Department: Plus (Administration & Business Office) - Title: Recruiter/Compliance - Call: 231-929-8852 x8852 As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My character is marked by empathy, integrity, and a commitment to building enduring relationships. I make a conscious effort to listen to each individual, understanding their perspectives and providing support. Beyond my professional pursuits, I am deeply devoted to my family, including my husband David and three children. In my downtime, I find joy in baking, transforming ingredients into celebratory cookies and cakes that bring smiles to my loved ones and the community. Whether it's discussing the latest recipes, gardening tips, or the adventures of my family, I am always eager to connect with others and share my passion for life. ### Nick Winchester - Profile: [https://serrabuickgmctraversecity.adviserly.com/nick-martina](https://serrabuickgmctraversecity.adviserly.com/nick-martina) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-929-8848 x8848 Hi, I'm a Parts Consultant at Serra Traverse City. I've been in the role for three years, and I'm originally from South Haven, Michigan. In my free time, I enjoy wakeboarding. My amazing friends and family are very important to me, and they've helped shape my strong work ethic and positive attitude. I'm reliable, detail-oriented, and I enjoy working with people. ### Steven Puehler - Profile: [https://serrabuickgmctraversecity.adviserly.com/steven-puehler](https://serrabuickgmctraversecity.adviserly.com/steven-puehler) - Department: Plus (Management Team) - Title: Service Manager - Lifetime vehicles serviced: 801 - Recent vehicles serviced: 96 - Call: 231-929-8839 As the Serra Buick & GMC Traverse City Service Manager here at Serra Traverse City, I bring 27 years of experience in the automotive parts world to join an already phenomenal staff of parts professionals. Problem solving and leading my team to new opportunities are why I love the car business. My passion for cars extends beyond the showroom floor. Keeping up with the updated trends, designs, and options of all the new makes and models. ### Susan Freshour - Profile: [https://serrabuickgmctraversecity.adviserly.com/susan-freshour](https://serrabuickgmctraversecity.adviserly.com/susan-freshour) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-0940 Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy providing great customer service. I love spending my time helping others weather it be at work or family. In my down time I l love to spend time with my son and his girlfriend when they come to visit from Texas and I enjoy spending time with my husband and family. I have a couple of cats and some chickens. I love to see all the wildlife that comes onto our 3 acers in Kalkaska. my husband and I love to go fishing, Kyaking, Boating with family and just being outdoors, and I love to crochet blankets. I love baseball (go tigers). ### Tim Berger - Profile: [https://serrabuickgmctraversecity.adviserly.com/tim-berger](https://serrabuickgmctraversecity.adviserly.com/tim-berger) - Department: Plus (Management Team) - Title: Buick/GMC Sales Manager - Lifetime vehicles sold: 222 - Recent vehicles sold: 7 - Sales specialties: ACADIA, ENCLAVE, SIERRA, SIERRA 1500, TERRAIN - Call: 231-929-8856 As the Team Lead for the past 15 years at Serra Traverse City, I've honed my abilities in collaboration and leadership. My journey began in the picturesque town of Gaylord, where I graduated from high school and later cheered enthusiastically for Michigan Football. While I may not be quite capable of leaping tall buildings in a single bound, I firmly believe in the power of perseverance and teamwork. I strive to create a positive and inclusive work environment, valuing integrity, professionalism, and a genuine desire to go the extra mile. As a seasoned professional, I am always eager to delve into problems, seeking optimal solutions. My passion extends beyond the workplace into the realm of trailering and towing, where I find immense joy in exploring the great outdoors. Throughout my tenure at Serra Traverse City, I have had the privilege of working alongside an exceptional group of individuals. Their unwavering support and dedication have been instrumental in our collective successes. I am deeply grateful for the opportunity to lead such an awesome team, and I look forward to continuing our journey together.